I bought an Kindle 3 for myself last December, and I am very happy user of it. This is my second Kindle 3.
So called “first” Kindle 3 had some screen defect which started to appear couple months after I received it. I knew it was under warranty, but I was little suspicious how it works when it comes to big companies as Amazon, as some people are complaining about slow customer response provided by big companies.
My personal experiences with Amazon customer support are extremely positive, I called them, said that my Kindle 3 has some screen defect, they gave me instructions how to sent it back, and within 3 working days I got new one.
So Amazon++ … great job
Why I wrote this post? I just want to give small praise to Amazon and their ( in my case ) excellent customer service